Robotic Process Automation and Artificial Intelligence for Enterprises
I recently attended the dual conference on ‘Robotic Process Automation’ and ‘Artificial Intelligence for Enterprises’ held in Melbourne. Presentations were held concurrently in both streams, and attendees could choose where their interest lay at any time. This report primarily follows the RPA stream, and is reflective of presentations, round tables, and discussions held with attendees who came from all over the country. Despite being the relative newcomer on the block RPA technology is clearly being employed more widely than AI. However the two technologies are complementing each other in some organisations with RPA doing data crunching to facilitate intelligent analysis.
Many of the early adopter organisations have now been employing RPA technology for 12 months or more. These organisations have established centralised process automation groups who are developing increasingly expert staff and capability. Banks, Financial Services, Utilities and Insurance companies were reporting the most uptake, reflecting their legacy system infrastructure and over capacity IT departments.