Sustainable Continuous Improvement

Model for Strategic Implementation

Developing World Class Skills
 
If you want to be a world class organization, you need people with world class skills.

Training and Strategic Implementation

Lean Six Sigma is about reaching out for new, better ways of doing business, for improvement that makes a difference. 

World class companies invest in building the competence of their people because they know it is critical to company success. This is why governments at both state and federal levels support this through funding. Research indicates that companies that invest in training make higher profits and even increase productivity during the period of training.

The Lean Sigma Institute provides programs to develop the skills and competencies that drive improvement in organisationsof all kinds. We specialize in assisting companies with establishing a culture of continuous improvement that is sustainable and have carried published research on Australian companies examining the success requirements for this.

A Model for Strategic Implementation of Sustainable Continuous Improvement

Model for Strategic Implementation of Sustainable Continuous Improvement

What is the key to making it sustainable and effective?

Our approach is based on research as well as our experience over many years as managers, consultants, facilitators and trainers. 

 Strategic Review of Competencies

Successful improvement programs are not a “feel good” matter but have a clear focus on what is important to the business.The Strategic Review allows us to understand these business needs and how they relate to the competencies needed by your people and across the organisation. It also helps clarify the critical preconditions or barriers to the program’s success.

A Governance Structure for Sustaining Improvement

Companies often simply say that improvement is part of every manager’s job. However, in today’s highly competitive world, continual improvement is so critical to a company’s future that it needs special attention, a special governance structure. In the past this happened for example, with Quality Management Systems. Later when companies became familiar with this,quality systems simply became normal management. Today, major companies around the world have appointed specialists in improvement at high level in their organisations,

For example Operations Excellence Managers with roles on the leadership team.The role of a governance structure is to identify opportunities, investigate them and make recommendations to top management and to assist with developing competence across the organisation.

Broad Based Training

Broad based training of staff in improvement is made possible by the government funding and this creates has many other benefits. Staff learn the tools of improvement, put them in to practice and make improvements in many day to day activities to eliminate wastes and errors at the grass roots level.


The program allows you to identify those individuals who have the potential to become your key “Change Drivers” or “Change Agents”, if these people have not been identified already.These are the people who will reach out for the new and radically better ways of doing things in all areas.

The funding makes it possible for the training to cover a large percentage of total staff. We also use this to, at least partly, fund the cost of advanced training in Green and Black Belt Lean Six Sigma for your “Change Drivers”.

 Our Unique Approach to Certificate Training in Competitive Manufacturing

Lean Sigma Institute has integrated the modules of the National Certificate into a structure that is based on the powerful problem-solving methodology, DMAIC, (Define–Measure–Analyse–Improve–Control) that underpins the Six Sigma approach. This has advantages for both the company and for participants.

Participants learn both the specifics of the improvement tools but also how to put them together into a project methodology that enables them to tackle larger issues that require structured investigation.Everyone is trained in this “common language” for projects and improvement. People adopt a shared understanding of how to go about change and improvement and an acceptance of the need for it. This creates a fertile ground for developing a sustainable continual improvement culture.Participants receive a double qualification. A National Certificate in Competitive Systems and Practices and a Yellow Belt in Lean Six Sigma as recognised internationally through RABQSA. 

A Corps of Trained Lean Six Sigma “Change Drivers”

Improvement must take place at all levels in a company. Much national certificate training only addresses the lower levels but ignores the larger opportunities that often cross functions and departments and requires management input.

A corps of people with higher level skills and knowledge is needed to exploit these major improvement opportunities. Lean Six Sigma training to Green and Black Belt level is the internationally recognised approach to achieving this. 

Lean Sigma Institute provides competence building at both these levels in an integrated way. Our approach to National Certificate training creates the base for these people to proceed to the advanced training where this is suitable. The training is competence based in that Lean Sigma Institute (unique among providers of this training) mentors people through their early projects to ensure success.

Developing Critical Organisational Competence

Our research indicates that world class companies become that way through developing organisational competencies, such as an effective project management process, a culture of data based decision-making, people involvement and effective information processes.

Effective deployment of sustainable improvement depends on developing these critical organisational competencies and not just on one or two individuals acquiring skills.


While we work with your organisation, we actively liaise with senior management to assist the organisation in strengthening these critical sustainable success factors. This starts at the Strategic Review and continues throughout. We can suggest strategies to ensure these organisational competencies are assessed and strengthened and may include issues relating to leadership, culture, training strategy, projects and data.

Monitoring Progress to Identify and Remove Barriers

Identifying and overcoming barriers to achievement is an essential part of the path to sustainable continuous improvement.The Lean Sigma Institute is a team of experienced Lean Six Sigma Black and Master Black Belt practitioners that also have management and consulting backgrounds. Over the months of a typical program, and long after, we work with your organisation to make the competence building successful in the long term.

We understand what it takes to establish an improvement culture, the issues and barriers that have the potential to undermine sustainability. Identifying what those are and taking action to remove or minimise their impact is crucial but is often overlooked or ignored in normal training programs. 

Lean Sigma Institute specializes in facilitation, training and consulting on improvement. We work with an RTO to provide the administrative paperwork needed by the funding bodies.

Contact Lean Sigma Insitute for a free discussion on your options and opportunities.

Training in Competitive Systems & Practices


LEAN SIX SIGMA IS ABOUT REACHING OUT FOR NEW, BETTER WAYS OF DOING BUSINESS, FOR IMPROVEMENT THAT MATTERS.

 

IF YOU WANT TO BE
A WORLD CLASS ORGANISATION,
YOU NEED PEOPLE
WITH WORLD CLASS SKILLS.

 

Developing World Class Skills
Governments at both state and federal levels are heavily backing competence development for employees, and for good reason.  Research indicates that companies that invest in training make higher profits and they even increase productivity during the period of training. 
The Lean Sigma Institute specialises in programs to develop the skills and competencies that drive improvement and the ability to “Make-it-happen” in organisations of all kinds. 

Our Approach
Operational improvement is more important today than ever but it has not got any easier.   What’s the key to making it effective and sustainable? 
Our approach is based on research as well as our experience over many years as managers, facilitators and trainers.  Our facilitators are highly experienced individuals who can pass on their knowledge in practical and effective ways.

 

Strategic Review of Competencies
In the past, many improvement programs have been unsuccessful just because they lacked a clear focus on what was important to the business.  The Strategic Review is the opportunity to be clear what customers and other stakeholders want from the business and how this translates into competencies needed by your people and your organisation. 

This is not just the normal training needs analysis of individuals but it also identifies the critical gaps in organisational competence. 

Having clearly defined objectives identifies the compelling reason for competence development and improvement.  It establishes a critical precondition for the program. 


Broad Based Training
The federally (and sometimes also state) funded training in Competitive Manufacturing Certificate, is an excellent way to create the fertile culture in which to plant and grow a successful business improvement program.  See below for a fuller description of Certificate training.
The funding makes it possible for the training to cover a very large percentage of total staff.  This ensures that the improvement program will be accepted and even embraced by people.  Trainees get to understand the process of improvement, the tools it uses and also to practice it themselves, in a controlled, group context through planning and implementing minor improvement projects. 
This has many benefits.  It gets people in an organisation used to change.  It reduces the natural reticence that most of us have, towards changes.  It allows you to identify those individuals who have the potential to become the key “Change Drivers” or “Change Agents” in your organisation.  These are the people who will reach out for the new and radically better ways of doing things in all areas of the business. 

Our Unique Approach to Certificate Training in Competitive Manufacturing
The Certificate Modules are often taught as isolated sections in a training program, as pieces of knowledge that may or may not be seen as relevant by participants to their particular operations.  To avoid this, Lean Sigma Institute has integrated the modules into a structure that is based on the strong, problem-solving methodology, DMAIC, (Define – Measure – Analyse – Improve – Control) that underpins the Lean Six Sigma approach. 
This has a number of advantages.  Participants not only learn the specifics of the modules but also how to put them together into a project methodology that enables them to tackle larger issues that require structured investigation. 
•    Everyone in the company is trained in this “common language” for projects and improvement. 
This project methodology combined with the structure for managing improvement helps your company continue deepening and strengthening the continual improvement culture long after the training program has been completed.
•    Participants besides receiving the nationally recognised Certificate also can receive a Yellow Belt accreditation in Lean Six Sigma, from the Australian Organisation for Quality, as recognised internationally through RABQSA.

 

A Corps of Trained Lean Six Sigma “Change Drivers”
For really significant change and improvement, your business needs individuals with the drive, skills and knowledge to make it happen for your business.  Lean Six Sigma training to Green and Black Belt level is the internationally recognised approach to achieving this.  
The Lean Sigma Institute provides the advanced training in the skills and knowledge for this and then mentors them through their early projects.  Full registration at this level takes 12 months and is based on actual success in improvement projects that demonstrate that their competence is both deep and active.


Developing Critical Organisational Competence
An effective project management process, a culture of data based decision-making, people involvement processes and effective information processes are some of these important organisational competencies.  Effective deployment of sustainable improvement depends on developing these critical organisational competencies and not just on some individuals acquiring skills.  
While we work with your organisation, we actively liaise with senior management to assist the organisation in strengthening these critical success factors.

Monitoring Progress to Identify and Remove Barriers
We will work with your organisation to make the training successful.  As a team of experienced Lean Six Sigma Black and Master Black Belt practitioners we understand what it takes to establish an improvement culture.  Inevitably, the deployment of a sustainable improvement program encounters issues and barriers that have the potential to undermine its success.  Identifying what those are and taking action to remove or minimise their impact is crucial to enduring success.   However, that is something that is often overlooked in a training program run by a normal RTO. 
Successful improvement programs are always targeted and measurable. 

 

National Certificate Training in Competitive Systems & Practices

The COMPETITIVE MANUFACTURING program was developed by Australia’s Manufacturing Industry Training Advisory Bodies (ITABs) funded by the National Training Authority and is designed to assist Australian companies become globally competitive.  Although, it was developed initially for manufacturing industry, Competitive Manufacturing has been adopted successfully by all kinds of companies in a wide range of industries including services, process industry, pharmaceuticals, administration, finance and many more – now known as Competitive Systems and Practices. 
Examples of the Units within a Program are …
•    Implement Competitive Systems & Practices – MSS403001A
•    Facilitate Change in a Organization implementing Competitive Systems and Practices – MSS403010A
•    Lead Team Culture Improvement – MSS403013A
•    Facilitate and Improve the Implementation of 5S – MSS403040A
•    Mistake proof an operational process – MSS403051A
•    Use six sigma techniques – MSS404053A
•    Implement & Monitor Environmentally Sustainable work practices – MSSENV472B

Competency – Based Training
The training is competency based.  That means that participants have to demonstrate what they have learned through actual improvement projects and behaviour.  This provides enormous benefit to the organisation as well as making the training feel highly relevant to the participants. 

Designing a Program that Suits Company Needs and Participants
Lean Sigma Institute carries out an assessment to tailor the program to suit your particular situation, the individuals, operation, competitive and management needs. 
Programs all have a set of Core Units which are complemented with Elective Units which can be selected as appropriate to your organisation and the individual’s needs.  To make it even more flexible, a number of Elective Units can even be included from other programs such as Frontline Management or Project Management. 
Programs have to be completed within 2 years, but we find it works best to develop a certain tempo in the delivery.  Achieving some quick wins allows people to see and experience improvement which strengthens interest and enthusiasm. 

Benefits
The programs are designed to build and sharpen competencies that are critical to the organisation and will bring positive benefits to it and to the individual.  For individuals, the qualification provides increased career opportunities through gaining new skills that are sought after in the job market.
For organisations, Programs provide real improvement benefits such as:
•    Measurable improvement against organisational performance targets
•    Increased motivation of employees and reduced churn
•    A safer more productive workplace
•    Establishment of a continual improvement culture
•    A competent workforce with innovative skills in improving business bottom line

Who is it for?
Certificate IV is intended for people that have leadership responsibilities, such as Team Leaders, Supervisors and some managers and also for those who may have to manage themselves in their work.
Certificate III is suitable for those who work under normal supervision but need to know and be aware of and take part in improvement activities, though not necessarily lead them. 

Program Delivery, Assessment and Certificates
Training takes place in the workplace.  Full sets of training material are provided including resource books, handouts. 
We find that combining people at both levels Cert III and IV, often in natural work groups, is highly effective.  This provides both with the opportunity to be involved in improvement in appropriate ways.
Assessment is typically by practical demonstration, verbal questioning, and discussion and takes into consideration the language skills of the individual. 
On successful completion, each person receives a qualification that is recognised Australia wide. 


Contact us for a free discussion

 

Contact

Contact Lean Sigma Insitute for a free discussion and details of our Professional Development Programmes.