Dr. Roger Hilton

CEO, Strategic Management


Roger is a highly qualified and experienced senior quality and risk management professional with extensive and broad-based experience in manufacturing, commercial services, management and education.


His background in the application of various quality improvement methodologies including Lean Six Sigma, business re-engineering and total quality management to make significant gains for organizations is complimented well with his academic and empirical research experience in these same methodologies.

He is a results driven professional with strong influencing, coaching, training and organizational change management abilities.

Roger has held a range of corporate management roles in manufacturing, and commercial service organisations including PPG Industries Australia, ICI Australia, Dulux and Sedgwick James Insurance Brokers and Risk Management Consultants and education roles at Swinburne and Monash Universities.

Roger has also been involved in coaching and mentoring of others in personal growth work including facilitating a men's group in Melbourne.

Project Management

Roger has project managed many large improvement projects including

  • Strategic skills training and managing improvement projects involving 600 personnel from a large business services organisation over 14 months
  • Business improvement projects across a number of industry sectors resulting in significant dollar savings and other performance impacts like customer and employee satisfaction.


  • Sustainable Continuous Improvement
  • Facilitating and Leading Change Management practices
  • Exploratory Data Analysis and Management Decision Making
  • Coaching and Mentoring leaders and senior executives


  • Extensive experience in continuous improvement in manufacturing supply chain & commercial services
  • Highly skilled at adult training and assessment
  • Results driven professional with strong organizational change management abilities
  • Strong academic, post-graduate and undergraduate, lecturing and research experience

Roger has facilitated many improvement projects and has championed the deployment of continuous improvement in a number of businesses. He spent a number of years in academic research and has published journal articles involving qualitative and quantitative research to develop a model for sustainable deployment of Continuous Improvement.


Roger’s passion is in creating a culture of sustainable continuous improvement and he believes a necessary condition for this is for everyone to understand more about their subconscious behaviours and patterns.

Key Achievements

  • Project Managed the training and assessment of 600 people in a service organisation in Melbourne
  • Member MBA Advisory Board – LaTrobe University
  • Global Assessor for ISO18404, the new international standard in Lean Six Sigma
  •  Beautiful family, wife, children and grand children


  • Doctorate of Business Administration, Monash University, Vic. (2013)
  • Master Black Belt (2015)
  • Masters of Science in Applied Statistics, Melbourne University, Vic.(1982)
  • Bachelor of Applied Science – Econometrics and Operations research (1975)
  • Certificate IV in Training & Assessment, MCI (2013)
  • Fellow and Chartered Statistician (Royal Statistics Society UK, 1980)
  • Qualified Systems auditor for TS16949, ISO9001/2000 and ISO14000
  • Certificate IV in Competetive Manufacturing, Swinburne University of Technology (2013)

Roger’s strength is in Lean Six Sigma program management and facilitation and in coaching individuals in both qualitative and quantitative techniques. He has had senior roles in Quality & Risk Management in manufacturing and services and has lectured at graduate levels.​


  • Hilton, R., Balla, M. & Sohal, A. S. (2008). Factors critical to the success of a Six-Sigma quality program in an Australian hospital. Total Quality Management & Business Excellence, Vol. 19, No. 9, pp.887-902.
  • Hilton, R. & Sohal, A. (2012). A conceptual model for the successful deployment of Lean Six Sigma. International Journal of Quality and Reliability Management, Vol. 29, No. 1, pp. 54-70.
  • Hilton, R (2004). Six Sigma Applications in Australia: Performance Impact and implementation strategies in a number of case study companies. In Edited Conference Proceedings for First International Conference on Six Sigma at Glasgow Caledonian University, UK, 16th-17th December 2004
  • Hilton, R. (2010). A conceptual model for the successful deployment of Lean Six Sigma. In: ANZAM, ed. 8th ANZAM Operations, Supply Chain and Services Management Symposium, Sydney, Australia, 6-8 June, 2010 Sydney
  • Hilton, R. (2010). Research into the sustainability of a Lean Six Sigma deployment in Australia – a predictive model. In Proceedings of ISFSAM – World conference in Justice and Sustainability in a Global Economy, Paris, France 8th – 10th July, 2010.


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