USP - Lean Sigma Institute

Unique Service Proposition

Sustainable continuous improvement is achieved by a combination of various critical success factors. The factors have been developed from peer reviewed academic research and the application in a number of organizations.

LSI recognizes that most organizations in Australia have a vision to deliver efficient and effective services across all areas and we believe that sustainable practice in continuous improvement will be achieved by:

  1. Developing and deploying strong leaders at all levels
    Developing talent and skills of key drivers in the business and a workforce that is well versed and competent in all facets of continuous improvement
  2. Adopting Innovation via voice of the customer and the voice of the business 
  3. Ensuring Quality data is accessible and linked across all IT platforms leading to good management information and knowledge which needs to be recorded appropriately
  4. Rapidly changing technology must be integrated with all platforms and the latest technology must be overlaid with smart exploratory statistical analysis to ensure effective decision making for all levels of management
  5. Creation of an advanced operational, strategic and governance focused framework that looks to the trends of the future as well as the performance of the past
  6. Professional management in the building of trust, teamwork and long-term success
  7. Being ready to embrace significant change to ensure all legacy systems and processes are upgraded easily and behaviours that do not serve the organisation are identified and changed to a culture that includes high performing teams and an open and trusting communication flow.

LSI provides a consultative, educational, mentoring and coaching-style service as well as a framework covering these points to deliver a total service solution that supports clients in creating an excellent, future focused service operation across all parts of an organisation.
LSI has a breadth of services, delivered by experienced industry professionals, researchers and trainers. LSI is the only training provider in Australia that delivers training and competency assessment that is compliant to the new international standard in Lean Six Sigma, ISO18404. The standard separates competencies into Lean and Six Sigma and, as such, candidates can obtain two qualifications.

The combination of these qualifications is unique since to date there is no recognized qualification as both a Lean practitioner and as a Green or Black Belt. Sometimes projects focus on Lean or Six Sigma, so this can be applied well in most workplaces. Candidates will receive qualifications in both Lean and Six Sigma. 

Roger Hilton is an approved assessor for ISO18404, the International Standard in Lean Six Sigma. The approval followed a recommendation of the Chair of the Sector Scheme that developed the standard and was based on his status as Fellow of the Royal Statistical Society since 1983 and Chartered Statistician since 2010. There are no other approved assessors in Australia.
To build capability, the LSI team’s focus is on achieving tangible outcomes from the training including targeting
•    on-time project completion
•    matching or surpassing stakeholder expectations
•    sustainable resolution of the problem
•    integrating learnings and feedback into future projects

LSI provides statistical software as part of the training with a number of templates that can be used as resources to manage projects, undertake value stream mapping, create an FMEA and automatically develop a cause & effect diagram following a brainstorming session.

Also, LSI executives and associates have combined expertise in a wide range of frameworks including Lean, Six Sigma, Agile, Theory of Constraints, Design for Six Sigma (utilising Quality Function Deployment), Lean-Agile-DevOps, Robotics and Analytics together with sustainable practice, leadership development, change management, assessing workplace maturity (in areas such as Risk, Lean, Finance and Change Readiness) and emotional intelligence.

Dr Roger Hilton – Sustainable Continuous Improvement
Steve Perera – Technology and Data Management
Aled Roberts – Change Management & Transformation
Dr Neil Diamond – Analytics & Data Science
Dr Bruce Carroll – Strategy & Governance
Andrew Forbes – Software Robotics
David Stanton - Agile

LSI creates a “high impact” learning culture through recognizing that an organization’s values, conventions, processes, and practices must encourage individuals — and the organization as a whole — to increase knowledge, competence, and performance which will, in turn, positively impact business results.

LSI works with organisations to establish a consultative, inclusive strategy to deploy and maintain a continuous improvement culture. This is checked through ensuring:
•    all governance processes are in place, 
•    there is a process for choosing candidates for training and project leadership, 
•    an awareness by all project sponsors as to their responsibilities in the program, and 
•    data is reliable and accurate for good data analysis, performance and metrics and communication of same. 

The success of a Continuous Improvement program is heavily dependent on the business’s readiness for significant change. At the start of any program we carry out a baseline readiness assessment to assess the current state to ensure a successful and measurable outcome. 


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